FAQ

  • Screen printing requires very high resolution or vector artwork to assure a clean and crisp printing result. We require vector artwork if you are unsure how to setup your art files you can notify us for assistance. We can help you convert any file type to a usable, vector, format for a fee. 

  • Sizing Your Artwork

    Full Front: The top of the design is usually about 4 inches from the bottom of the front collar. Typically, designs don’t excede 12 inches tall or wide on full shirt fronts. (see below)

    Back: The top of the design usually lies at 5 inches below the bottom of the collar. Placement relies on the design as well. 13  x 17.5 inches is the maximum printable size. (Please keep in mind that this size is abnormally large, and generally considered too big) (see below)
    The typical size is usually around 10.5 – 13 inches tall or wide. Anything under 8 inches generally looks too small on shirts above a large.

    Pocket Logo Location: Pocket logo locations are usually about 3.5 to 4 inches wide or tall. Please keep in mind that if you are printing women’s style shirts, you may want the pocket logo to be placed a little higher than usual so the logo rests on top of the female breast, instead of the front.

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    Front designs typically are not as large as backs. The one shown above is about 10 inches.Back designs are usually about 12 inches. Backs can be printed larger due to the natural arch of the back.
  • Standard turnaround is 10 business days from the time we have an approved invoice and deposit. Some printing styles and add-on services will add to the standard turnaround time. If you have a deadline (see deadlines below) for your order, please tell us when placing your order. Delays on approvals and paying your deposit will add to your turnaround. Rush charges will apply to orders needing quicker turnaround. Flash Ink will not be responsible for missing deadlines because of weather conditions, power supply interruptions, vendor shortages and errors, shipping errors or acts of God. If we expect or foresee any problems coming, we’ll be sure to let you know and work with you to rectify it.

  • All orders must have a 50% non-refundable deposit in order to be considered a submitted order and begin start your job. We accept cash, check, and all major credit cards. The order balance is due to pickup or ship the order. See invoiced quantity below to understand how the final invoice balance is determined.

  • Flash Ink will not be responsible for under runs within the under/over run allowance. The under/over run allowance is based on the total quantity of goods ordered. Under/Over Run Allowance: Standard: 3% All orders within the under/over run allowance of the desired quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Flash Ink will not be responsible for profit loss on under runs. If requested, in the case of an under run greater than the under/over run allowance, we will reprint the remaining quantity.

  • IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the under/over run allowance for your image size. This means if you order 100 prints, your order approval will show 100 pieces, but your final invoice after production will could show an invoice quantity between 97 and 103 pieces. This is the under/over run allowance for that order. Because we bill on actual quantity, we only require a 50% payment (based on your order approval amount) to begin your order. The balance, based on the quantity to ship, is then due to ship your order. The price/piece will not change from the order approval to the invoice.

  • For the most accurate print minimums, please see each product in our Products & Pricing section. Promotional items vary from type of item widely. In general, minimums for apparel prints are: 24 if ordering apparel from Flash Ink or 48 if using pre-purchased apparel. Embroidery and screen printed hats are not included in the 24 piece minimum. 

  • If you have a specific deadline for your order which falls inside our standard turnaround, the only way to ensure (see limitations in turnaround above) your order completed in time is by paying a rush fee (see rush orders below).
     
  • Rush orders which fall inside of our standard turnaround (per the order specs and services) are subject to rush fees. The schedule below is the amount which would need to be added to the order total based on how many days are being cut out of the standard turnaround. 5 day 15% up charge 3 day 30% up charge 2 day 50% up charge 1 day 100% up charge We can not guarantee exact delivered quantities on rush orders. Rush orders are subject to the same under/over run as standard orders. Flash Ink will not be responsible for profit loss from under runs on rush orders. Rush time frames are based on our production schedule and do not include shipping time. Please consider the shipping time when submitting a rush order. Flash Ink will not be responsible for shipping issues once it leaves our facility. Rush orders must be paid for in full when placing the order.

  • Our standard color list has approximate Pantone values listed with each color. This value may or may not be used in the mockup provided. We can not guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next so please check a Pantone book for color accuracy. If you need exact colors please provide the Pantone color you require. 

 

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  • Screen printing requires a minimum order of 24 garments. You can mix and match garment styles and colors, as long as you print 24 garments. Orders of less than 24 garments will be charged a less than minimum fee of $50.

    Embroidery has no minimums.

    Promotional item minimums vary widely by item type.

 
 

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